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client agreement

This Client Agreement is designed to ensure a clear understanding of the responsibilities, expectations, and confidentiality between you and Alternative Relationship Coaching, fostering a supportive and professional coaching environment.

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Client Agreement for Alternative Relationship Coaching

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Effective Date: 01/10/2024
Last Updated: 01/10/2024

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This agreement outlines the terms and conditions for participating in coaching services provided by Alternative Relationship Coaching. By engaging in coaching services, you (“the client”) agree to the following terms:

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1. Coaching Services

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Alternative Relationship Coaching provides relationship coaching for individuals and couples. Sessions may be conducted via telephone, video call, text, and voice notes through Telegram, or other agreed-upon communication methods. Coaching is designed to help clients explore relationship dynamics, set personal goals, and create actionable steps to improve their relationship wellbeing. 

 

The services are designed to help clients explore their relationship dynamics, personal growth, and improve communication, but are not a substitute for therapy, counselling, or legal advice.

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​Clients acknowledge that coaching results are highly individual, and the Coach does not guarantee specific outcomes. The Client’s success in achieving their goals depends on various factors, including personal commitment, communication, and the complexity of the issues discussed.

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2. Client Responsibilities

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  • Commitment to the Coaching Process: Clients agree to actively participate in the coaching process, including attending scheduled sessions and completing any agreed-upon follow-up actions.

  • Open Communication: Clients agree to communicate openly and honestly with the Coach about their goals, feelings, and relationship dynamics.

  • Non-Substitution of Therapy: Clients understand that coaching is not therapy, counselling, or legal advice, and they should seek appropriate professional help for issues outside the scope of coaching (e.g., mental health concerns, legal matters).

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3. Confidentiality

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We take your privacy seriously. All information shared during coaching sessions is confidential, in accordance with the Confidentiality Policy. No information will be disclosed to third parties without your explicit consent, except under the limited circumstances outlined in the Confidentiality Policy (e.g., if required by law, or to prevent harm). This applies to all coaching formats, including telephone, video call, and text or voice notes on Telegram.

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4. Sessions

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  • Sessions will be scheduled at mutually convenient times for both the client and the coach. You may book and cancel sessions through the agreed-upon scheduling method (e.g., email or a scheduling platform).

  • Coaching sessions may be conducted through telephone, video call, and text or voice notes via Telegram, depending on what has been agreed upon.

  • It is your responsibility to ensure a quiet, private environment for the session. For Telegram-based coaching (text and voice notes), you are responsible for ensuring the privacy of your communication and safeguarding your own devices and Telegram account.

 

5. Payment and Fees

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Clients agree to the following terms for payment:

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  • Fees for coaching services will be communicated and agreed upon in advance.

  • Payment must be made prior to each session, unless otherwise agreed upon in writing.

  • If payment is not received on time, the Coach reserves the right to cancel or reschedule the session.

  • Accepted payment methods include online payment, PayPal and bank transfer.

 

6. Cancellations and Rescheduling

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As detailed in our Cancellations and Refunds Policy:

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  • If you need to cancel or reschedule a session, please provide at least 48 hours' notice. Cancellations made with less than 48 hours’ notice will result in a full charge for the session unless otherwise agreed.

  • If the coach needs to reschedule a session, you will be notified as soon as possible, and an alternative time will be arranged.​

 

7. Termination of Services

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Either party may terminate this agreement at any time with written notice. If you choose to discontinue coaching, please provide at least one session’s notice to allow for a proper conclusion of the process. All outstanding fees must be settled before the termination of services. If the Client chooses to terminate the agreement, any outstanding sessions that have been paid for may be refunded at the discretion of the Coach. The Coach may terminate the agreement in cases of inappropriate behaviour, non-compliance with coaching recommendations, or other circumstances deemed necessary by the Coach.

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Termination does not affect the confidentiality of any prior sessions, including communications through Telegram, telephone, or video calls.

 

8. Consent to Use of Telegram for Coaching

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If coaching is to be conducted via Telegram, the following conditions apply:

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  • You acknowledge that while Telegram provides end-to-end encryption, you are responsible for maintaining the security of your device and access to the app.

  • You agree to keep communications respectful and appropriate in accordance with the goals of coaching.

  • The coach will respond to messages within an agreed time frame, but Telegram communication may not always offer immediate feedback, and should not be used for urgent matters.

 

9. Data Protection and Privacy

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Your personal data, including your name, contact information, and session notes, will be processed in accordance with our Privacy Policy and GDPR guidelines. This includes the handling of data shared during coaching sessions via Telegram (text messages and voice notes), telephone, video call, or email. By signing this agreement, you consent to the collection and secure storage of your personal data as outlined in the Privacy Policy.

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10. Complaints and Dispute Resolution

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If the Client has any concerns or complaints regarding the coaching services, they agree to discuss these with the Coach in the first instance to seek a resolution. In the event of a dispute that cannot be resolved, the Client and Coach agree to seek mediation before considering legal action.

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Acceptance of Terms

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By signing this agreement, you acknowledge that you have read, understood, and agree to the terms and conditions of this Client Agreement, including the privacy, confidentiality, and payment policies. You agree to actively participate in the coaching process and to follow the terms outlined above.

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Client Acknowledgment and Signature

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By signing below, I confirm that I have read, understood, and agree to the terms and conditions outlined in this Client Agreement.

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Client Name: ________________________________
Signature: __________________________________
Date: ______________________________________

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For Couples (if applicable):

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Client Name (Partner 1): ________________________________
Signature: __________________________________
Date: ______________________________________

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Client Name (Partner 2): ________________________________
Signature: __________________________________
Date: ______________________________________

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