privacy policy

This privacy policy ensures that Alternative Relationship Coaching operates transparently and in compliance with GDPR, respecting and safeguarding your personal information throughout your relationship with us.

Effective Date: 01/10/2024
Last Updated: 01/10/2024

Alternative Relationship Coaching (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and other relevant laws. This policy applies to all services provided by Alternative Relationship Coaching through our website, telephone, video calls, and communications via text and voice notes through Telegram.

1. Data Controller

The data controller for Alternative Relationship Coaching is:
Amy Ardern-Jennings, trading as Alternative Relationship Coaching
Email: coach@improveyourcomms.com

If you have any questions about this privacy policy, please contact us using the details above.

2. What Data We Collect

We may collect and process the following types of personal data from our clients:

Personal Identifiers: Name, email address, phone number, and billing address
Consultation Data: Notes from coaching consultations, including relationship details, goals, and challenges
Payment Data: Financial information required for processing payments
Communication Data: Records of communications between you and the Coach via Telegram (text messages and voice notes), telephone, video call, and email
Website Data: Information about your visits to our website (e.g., IP address, browser type, cookies)

3. How We Collect Your Data

We collect data through the following methods:

Directly from you: When you sign up for services, complete a form, or communicate with us via Telegram, email, telephone, or video call
During coaching sessions: Through consultation notes, text, and voice notes shared via Telegram during coaching
Website interaction: Automatically through cookies and analytics tools on our website

4. How We Use Your Data

We collect and process your data for the following purposes:

To provide coaching services: To communicate with you and deliver the services you have requested, including text and voice-based coaching via Telegram
To manage appointments: To schedule, confirm, and manage video, telephone, or Telegram-based consultations
To process payments: For invoicing and payment processing
To maintain consultation notes: To better understand your needs and ensure continuity in the coaching service, including text-based interactions on Telegram
To improve our services: To refine our service offerings based on anonymized insights
For marketing purposes (with your consent): To send you occasional updates, newsletters, special offers, or information about new services. You can opt out of receiving these communications at any time by clicking the unsubscribe link in our emails or contacting us directly

5. Data Sharing and Disclosure

We do not sell, trade, or otherwise share your personal data with third parties, except:

With your consent: If you give us explicit permission to share your data
If required by law: Where we are legally obligated to disclose your data (e.g., under a court order or to protect safety)
With service providers: Who assist with our operations (e.g., payment processors or website hosts), who are bound by confidentiality agreements and GDPR compliance

5. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including for legal or reporting requirements. Typically, this period will be six years from the conclusion of our services, unless otherwise requested by you.

Data collected via Telegram (text and voice notes) will be stored securely, and only for as long as necessary to provide and support your coaching sessions.

6. Data Security

We take the security of your data seriously. We have implemented appropriate technical and organizational measures to safeguard your data from unauthorized access, use, or disclosure.

Coaching via Telegram: We ensure that all communications via Telegram, including text messages and voice notes, are secured using encrypted channels provided by the platform. However, we recommend that you take precautions to secure your device and access to your Telegram account.
Other digital communications: Telephone and video consultations are conducted using secure, GDPR-compliant platforms. Emails and other digital communications are stored securely, and access is restricted to authorized personnel only.

7. Your Rights Under GDPR

Under GDPR, you have the following rights regarding your personal data:

Right to Access: You have the right to request access to the personal data we hold about you.
Right to Rectification: You can ask us to correct any inaccuracies in your personal data.
Right to Erasure: You have the right to request that we delete your personal data under certain conditions.
Right to Restrict Processing: You can ask us to restrict the processing of your personal data.
Right to Data Portability: You can request that we transfer your data to another organization, or directly to you, in a structured, commonly used, machine-readable format.
Right to Object: You have the right to object to our processing of your personal data in certain circumstances.
Right to Withdraw Consent: Where we rely on your consent, you can withdraw it at any time

To exercise any of these rights, please contact us at coach@improveyourcomms.com.

9. Data Transfers Outside the UK

In some cases, your personal data may be transferred and processed outside the UK. Where this occurs, we ensure that appropriate safeguards are in place, such as relying on Standard Contractual Clauses (SCCs) approved by the European Commission or ensuring that the receiving country offers an adequate level of data protection.

10. Cookies and Website Tracking

Our website, hosted on the Wix platform, may use cookies to enhance your browsing experience and provide functionality. You can manage your cookie preferences through your browser settings.

For more information on how Wix handles your data, please refer to Wix’s Privacy Policy.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time in response to changing legal, regulatory, or operational requirements. Any changes will be posted on this page, and we will notify you of significant updates where appropriate.

12. Complaints

If you believe that we have not processed your data in accordance with this Privacy Policy or applicable data protection laws, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO). You can contact them at ICO's Website.

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If you have any questions, concerns, or requests regarding this privacy policy or how your data is handled, please contact us at coach@improveyourcomms.com

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